Booking & Attendance Policy

BOOKING & CLASS ATTENDANCE POLICY
FigureHouse Fitness LLC d/b/a FIGUREHOUSE Pilates

Effective Date: August 11, 2026

Business Address:
377 Valley Road #3637
Clifton, NJ 07013

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1. Introduction

FigureHouse Fitness LLC d/b/a FIGUREHOUSE Pilates ("FIGUREHOUSE Pilates," "Company," "we," "us," or "our") is committed to providing a personalized, high-quality experience for every client.

Because our studio operates with intentionally limited class sizes and appointment availability, advance reservations and timely attendance are essential. This Booking & Class Attendance Policy outlines the requirements for scheduling, cancellations, rescheduling, waitlists, attendance, memberships, and packages.

By booking or participating in any FIGUREHOUSE Pilates Semi-Private Group Class, Private Session, Reformer Rental, Recovery & Stretch session, Duet, Trio, or other service, you acknowledge and agree to the terms of this policy.

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2. Scheduling

All classes and sessions must be pre-registered through the FIGUREHOUSE Pilates online booking system.

All available class and session spaces may be booked online up to three weeks in advance.

Clients are encouraged to arrive 15 minutes prior to their scheduled class or session. This allows time to meet their instructor, check in, become familiar with the studio, and prepare for their session.

FIGUREHOUSE Pilates does not require a monthly membership fee unless the client chooses to purchase a membership. Memberships, packages, and individual sessions are subject to their respective pricing and terms.

A reservation is considered confirmed once successfully booked through the Company's scheduling system.

Clients are responsible for reviewing their reservation details, including the date, time, service, and applicable cancellation terms.

Once the FIGUREHOUSE Pilates mobile application becomes available, clients may also manage bookings and reservations through the app.

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3. Eight-Hour Cancellation Policy

FIGUREHOUSE Pilates has an 8-hour cancellation policy for all Semi-Private Group Classes, Private Sessions, Reformer Rentals, and Recovery & Stretch sessions.

Clients must cancel their reservation online through the FIGUREHOUSE Pilates booking system at least 8 hours before the scheduled class or appointment to avoid forfeiting the applicable class or session credit or being charged a Late Cancellation/No-Show Fee.

Once the FIGUREHOUSE Pilates mobile application becomes available, clients may also cancel reservations through the app.

We do not accept cancellations by phone, text message, or email.

Cancellations made within 8 hours of the scheduled class or appointment are considered late cancellations and are subject to the applicable terms outlined below.

If a client does not cancel their reservation and does not attend the class or session, FIGUREHOUSE Pilates will send an email and/or text notification on the following day advising the client of the missed reservation and any applicable fee or loss of credit.

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4. Late Cancellation and No-Show — Semi-Private Group Classes

A Late Cancellation or No-Show occurs when a client is registered for a Semi-Private Group Class and either:

• Cancels within 8 hours of the scheduled class; or

• Does not attend the scheduled class.

The applicable class credit or session value will be forfeited.

A client may request to reclaim and rebook a forfeited Semi-Private Group Class for a $25 rebooking fee, subject to availability.

Rebooking does not guarantee placement in the original class or time.

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5. Late Cancellation and No-Show — Private Sessions

Private Sessions are subject to the same 8-hour cancellation policy.

If a Private Session is cancelled within 8 hours of the scheduled appointment or the client does not attend, the client forfeits the session and will be assessed a Late Cancellation/No-Show Fee equal to the full value of the scheduled session.

A client may request to reclaim and rebook the forfeited Private Session for a $75 rebooking fee, subject to availability.

Rebooking does not guarantee placement in the original appointment time.

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6. Late Cancellation and No-Show — Reformer Rentals and Recovery & Stretch

Reformer Rentals and Recovery & Stretch sessions are also subject to the 8-hour cancellation policy.

If a client cancels within 8 hours of the scheduled Reformer Rental or Recovery & Stretch session, or fails to attend, the applicable credit will be forfeited in full.

Reformer Rental and Recovery & Stretch credits forfeited due to a late cancellation or No-Show cannot be reclaimed or rebooked. The credit will not be reinstated or transferred to another date or session.

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7. Waitlist

When a Semi-Private Group Class is full, clients may add themselves to the waitlist through the FIGUREHOUSE Pilates online booking system.

Clients may join a waitlist up to 60 minutes before the scheduled class.

When a space becomes available, the first eligible client on the waitlist will automatically be added to the class. The client will receive an automatic email notification at the time they are added.

Once a client has been automatically added to a class from the waitlist, the reservation is treated as a confirmed booking. The client is responsible for attending the class or cancelling the reservation within the applicable 8-hour cancellation window.

Clients may join multiple waitlists. If a client is automatically admitted from multiple waitlists into multiple classes, the client is responsible for monitoring all confirmed bookings.

If the client does not attend or cancel any confirmed waitlist booking within the 8-hour cancellation window, the applicable Late Cancellation and/or No-Show Fee will apply to each confirmed booking.

Joining a waitlist constitutes an acknowledgment that the client may be automatically enrolled in a class and will be subject to the Company's standard cancellation and attendance policies.

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8. Late Arrival

Clients are expected to arrive 15 minutes before their scheduled class or appointment.

Arriving early allows clients to meet their instructor, check in, become familiar with the studio, and prepare for their session.

For safety and instructional reasons, FIGUREHOUSE Pilates reserves the right to deny participation to a client who arrives too late to safely join a class or session.

If a client is permitted to join after the scheduled start time, the class or session will generally end at its originally scheduled time and will not be extended to accommodate a late arrival.

A late arrival that prevents participation may be treated as a No-Show and may be subject to the applicable cancellation fee or loss of credit.

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9. Memberships

FIGUREHOUSE Pilates offers memberships that provide clients with a designated number of class or session credits during a defined membership period.

Membership credits must be used within the established 30-day membership period.

Unused membership credits do not carry over from one 30-day membership period to the next. Any unused credits remaining at the end of the applicable membership period will expire and be forfeited.

Membership charges recur automatically until the membership is cancelled in accordance with the Company's cancellation procedures.

Every membership is subject to a $35 Initial Membership Enrollment Fee, assessed at the time of enrollment.

The Initial Membership Enrollment Fee is separate from recurring membership charges and is subject to the Company's applicable refund and cancellation terms.

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10. Packages

Class and session packages are subject to the expiration period specified in the booking details associated with the respective package.

Package credits must be used within the timeframe indicated at the time of purchase.

Unused package credits do not carry over beyond the stated expiration date. Once a package expires, any remaining credits are forfeited and will not be extended, transferred, or carried forward unless FIGUREHOUSE Pilates expressly approves an exception.

Clients are responsible for reviewing the expiration terms associated with each package before purchasing.

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11. Class and Session Credits

Class and session credits are assigned to the specific membership, package, or purchase through which they were obtained.

Credits may be subject to expiration, cancellation, and No-Show restrictions.

Late cancellations and No-Shows may result in the forfeiture of the applicable credit in accordance with this policy.

Credits that expire due to failure to use them within the applicable membership or package period will not be reinstated.

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12. Private, Duet, and Trio Appointments

Private, Duet, and Trio appointments are reserved specifically for the number of participants booked.

All participants must complete any required intake forms, waivers, or other documentation before participating.

For Duet and Trio appointments, if one participant is unable to attend, the remaining participant(s) may attend their scheduled appointment, subject to the applicable booking terms.

The cancellation and No-Show policies apply to the appointment as booked and may result in the applicable fee or loss of session value for the entire party or absent party as determined by Figurehouse Pilates management.

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13. Payments and Authorization

By booking a class, session, membership, or package, the client authorizes FIGUREHOUSE Pilates and its designated payment provider to charge the payment method associated with the client's account for applicable purchases and fees.

Applicable charges may include:

• Membership charges

• Initial Membership Enrollment Fees

• Class and session fees

• Late Cancellation Fees

• No-Show Fees

• Rebooking fees

• Package purchases

• Other charges disclosed at the time of booking or purchase

Clients are responsible for maintaining a valid payment method on file when required.

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14. Schedule Changes and Studio Cancellations

FIGUREHOUSE Pilates reserves the right to modify, cancel, or reschedule classes or appointments when reasonably necessary, including due to instructor availability, weather, facility issues, equipment requirements, emergencies, or circumstances outside the Company's reasonable control.

When FIGUREHOUSE Pilates cancels a class or appointment, the Company will make reasonable efforts to notify affected clients and provide an appropriate class or session credit or other accommodation, as applicable.

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15. Safety and Participation

Clients are expected to follow all reasonable instructions provided by FIGUREHOUSE Pilates instructors and staff.

Clients should inform their instructor of any relevant physical limitations, injuries, restrictions, or other information that may affect their ability to participate safely.

FIGUREHOUSE Pilates reserves the right to modify or discontinue an exercise, class, or session when necessary for safety.

FIGUREHOUSE Pilates does not provide medical care, diagnosis, or treatment. Clients are responsible for determining whether participation in exercise is appropriate for them.

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16. Respect for Other Clients

FIGUREHOUSE Pilates operates as an intimate studio, and clients are expected to respect the time, space, privacy, and experience of other participants and instructors.

Clients are expected to:

• Arrive on time

• Follow instructor guidance

• Maintain appropriate studio etiquette

• Respect shared equipment and studio property

• Avoid disruptive behavior

• Notify the studio promptly regarding scheduling issues

FIGUREHOUSE Pilates reserves the right to address behavior that negatively affects the safety, comfort, or experience of other clients or staff.

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17. Policy Exceptions

FIGUREHOUSE Pilates understands that emergencies and unforeseen circumstances may occur.

Requests for exceptions to cancellation, No-Show, expiration, or rebooking policies may be considered at the Company's sole discretion.

An exception granted in one circumstance does not create an obligation to grant an exception in any future circumstance.

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18. Changes to This Policy

FIGUREHOUSE Pilates may update this Booking & Class Attendance Policy periodically.

When changes are made, we will update the Effective Date at the top of this policy.

Continued use of FIGUREHOUSE Pilates Services after changes are posted constitutes acknowledgment of the updated policy.

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19. Contact Information

If you have questions regarding this Booking & Class Attendance Policy, please contact:

FigureHouse Fitness LLC d/b/a FIGUREHOUSE Pilates

377 Valley Road #3637
Clifton, NJ 07013

Email: figurehousepilates@gmail.com

Phone: 201.777.0607

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20. Acknowledgment

By booking or participating in a FIGUREHOUSE Pilates Semi-Private Group Class, Private Session, Reformer Rental, Recovery & Stretch session, Duet, Trio, membership, package, or other service, you acknowledge that you have read, understood, and agree to comply with this Booking & Class Attendance Policy.

FigureHouse Fitness LLC d/b/a FIGUREHOUSE Pilates