PRIVACY POLICY

FigureHouse Fitness LLC d/b/a FIGUREHOUSE Pilates

Effective Date: August 11, 2026

Business Address:
377 Valley Road #3637
Clifton, NJ 07013

 

1. Introduction

FigureHouse Fitness LLC d/b/a FIGUREHOUSE Pilates ("FIGUREHOUSE Pilates," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our clients, website visitors, mobile application users, and service participants.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use:

• The FIGUREHOUSE Pilates website

• Mobile applications

• Online booking systems

• Fitness services

• Client portals

• Digital platforms

• Other Company services (collectively, the "Services")

By using our Services, you acknowledge the practices described in this Privacy Policy.

 

2. Information We Collect

We may collect information that identifies you or relates to your use of our Services.

Personal Information You Provide

We may collect:

• Full name

• Email address

• Phone number

• Mailing address

• Date of birth or age-related information when necessary

• Account login information

• Emergency contact information

• Payment information

• Booking and scheduling information

• Fitness goals

• Exercise preferences

• Health-related information voluntarily provided by you

• Communications with the Company

• Feedback, reviews, and testimonials

 

Fitness and Wellness Information

To provide safe and effective fitness services, we may collect information such as:

• Fitness goals

• Exercise history

• Physical limitations

• Injuries or restrictions disclosed by you

• Preferred workout styles

• Training preferences

• Progress information

You choose what information to provide. You should only provide health-related information that you are comfortable sharing for purposes of receiving fitness services.

FIGUREHOUSE Pilates does not provide medical care and does not use this information to diagnose or treat medical conditions.

 

Information Collected Automatically

When you visit our website or use our digital platforms, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Website activity

• Referral sources

• Approximate location information

• Date and time of access

• Usage statistics

This information helps us maintain, improve, and secure our Services.

 

3. How We Use Your Information

We may use collected information to:

• Create and manage your account.

• Schedule fitness sessions.

• Process payments.

• Provide personal training and fitness services.

• Communicate with you regarding appointments and services.

• Send important service updates.

• Respond to questions and requests.

• Improve our website, app, and services.

• Personalize your experience.

• Verify identity and prevent fraud.

• Maintain safety and security.

• Manage client relationships.

• Comply with legal obligations.

We may also use information in aggregated or de-identified form for business analysis, marketing, and service improvement.

 

4. Communications

By providing contact information, you agree that FIGUREHOUSE Pilates may contact you regarding:

• Appointments

• Account information

• Service updates

• Billing matters

• Customer support

• Important policy changes

Where required by law, marketing communications will provide options to unsubscribe.

You may opt out of promotional emails by following the unsubscribe instructions provided in those communications.

 

5. Cookies and Analytics

Our website and digital platforms may use cookies and similar technologies.

Cookies are small data files stored on your device that help websites function and understand user activity.

We may use cookies for:

• Website functionality

• Login sessions

• Security

• User preferences

• Analytics

• Performance monitoring

• Marketing effectiveness

We may use third-party analytics services to understand how users interact with our Services.

These services may collect information such as:

• Device information

• Browser information

• Website interactions

• Approximate location data

• Usage patterns

You may control cookie settings through your browser or device settings. Disabling cookies may affect certain website features.

 

6. Payment Processing

Payments may be processed through third-party payment providers.

FIGUREHOUSE Pilates does not directly store complete credit card or banking information.

Payment processors may collect and process information necessary to complete transactions, including:

• Payment card information

• Billing information

• Transaction details

Your use of third-party payment services may be subject to their own privacy policies and terms.

 

7. How We Share Information

We do not sell your personal information.

We may share information in limited circumstances, including:

Service Providers

We may share information with trusted third parties who help us operate our business, such as:

• Payment processors

• Scheduling platforms

• Website hosting providers

• Software providers

• Communication platforms

• Analytics providers

• Customer management systems

These providers are permitted to use information only to perform services on our behalf.

 

Instructors and Fitness Professionals

To provide services, certain information may be shared with assigned instructors, including:

• Name

• Contact information necessary for scheduling

• Appointment details

• Relevant fitness information voluntarily provided by you

Instructors are required to maintain confidentiality and protect client information.

 

Legal Requirements

We may disclose information when required to:

• Comply with laws or regulations.

• Respond to legal requests.

• Protect rights, safety, and property.

• Prevent fraud or abuse.

• Enforce our agreements.

 

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure.

You acknowledge that we cannot guarantee absolute security of your information.

 

9. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Providing services.

• Maintaining business records.

• Processing payments.

• Resolving disputes.

• Enforcing agreements.

• Meeting legal obligations.

When information is no longer needed, we may securely delete, anonymize, or dispose of it.

 

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

• Requesting access to information we hold about you.

• Requesting correction of inaccurate information.

• Requesting deletion of certain information.

• Requesting information about how your data is used.

• Opting out of certain communications.

• Withdrawing consent where applicable.

To make a privacy request, contact us using the information below.

We may need to verify your identity before completing certain requests.

 

11. Children's Privacy

FIGUREHOUSE Pilates services are not intended for children under the age of 13 without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children under 13 without legally required consent.

If you believe a child has provided personal information improperly, please contact us so we can take appropriate action.

 

12. Third-Party Links

Our Services may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party platforms.

We encourage you to review the privacy policies of any third-party services you access.

 

13. Mobile Application Privacy

If you use a FIGUREHOUSE Pilates mobile application, the application may request permissions such as:

• Notifications

• Camera access (if applicable)

• Location access (if applicable)

• Device information

Permissions are used only for purposes related to providing and improving the Services.

You may manage permissions through your device settings.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, we will update the Effective Date at the top of this policy.

Your continued use of the Services after changes are posted means you acknowledge the updated Privacy Policy.

 

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, contact:

FigureHouse Fitness LLC d/b/a FIGUREHOUSE Pilates

377 Valley Road #3637
Clifton, NJ 07013

Email: figurehousepilates@gmail.com

Phone: 201.777.0607

 

16. Acknowledgment

By using FIGUREHOUSE Pilates services, you acknowledge that you have read and understood this Privacy Policy.

FigureHouse Fitness LLC d/b/a FIGUREHOUSE Pilates